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Nova Clinic

How We Turned a Quiet Clinic Into a Scalable Patient Acquisition Machine, Built Demand on Autopilot & Generated Thousands of Bookings With Digital Performance

Nova Aesthetic Clinics is a London-based medical aesthetic brand specializing in non-surgical cosmetic treatments. Although the clinic offered exceptional in-person service and premium patient care, its digital presence was underdeveloped and inconsistent, resulting in unpredictable bookings and low online visibility.

Task & About

Nova Clinic partnered with AD ASTRA to elevate their online presence and generate consistent monthly bookings. Our focus was on blending strategic paid ad campaigns with organic UGC-style content to build trust, boost brand awareness, and ultimately scale their operations across Bosnia and Herzegovina.

[How We Works]
[Process Simplified]

The Challenge and problems:

Despite excellent in-clinic service, Nova faced limitations that slowed digital growth:

01.
no structured lead generation system
02.
inconsistent monthly bookings
03.
heavy reliance on referrals & walk-ins
04.
no automation → missed inquiries
05.
paid ads were active but not profitable
06.
social presence lacked conversion strategy

Inspirations, ideas and STRATEGIC IMPROVEMENTS

Website : “Funnel” type content with clear CTAs Services: Paid Advertising,, Website Optimization Social Media: Influencer Marketing with Viral content.

1) Paid Ads System — Google + Meta

We launched a full-funnel paid media structure with:

 

  • Meta campaigns for awareness + conversion
  • Google Search for intent-based treatment traffic
  • Retargeting layers for impatient decision-makers
  • A/B tested creatives, offers & landing pages
  • Budget scaling framework tied to CPA targets

 

2) CRM + WhatsApp Automation

We implemented:

 

  • lead routing + instant follow-ups
  • missed lead recovery flows
  • appointment reminder automation
  • nurture sequences for injectables & fillers
  • pipeline tracking clinic-wide

 

3) Google Maps SEO

We optimized:

 

  • categories, keywords, NAP
  • review velocity + local authority signals
  • image relevance + posting schedule

 

Result → Nova ranked top in multiple boroughs.

 

Inspirations, ideas and STRATEGIC IMPROVEMENTS

We executed a multi-layered strategy focusing on scalable performance and high-intent conversion.

Nova Aesthetic Clinics had expertise.

They had patient results.

But they were missing a machine — a growth engine that could generate demand consistently, not occasionally.

Referral-based revenue is fragile.

We replaced fragility with systems, tracking, automation, and performance media.

And it worked — aggressively.

 

Performance Breakthrough — the Numbers

KPI

Before

After

Cost per Lead (CPL)

£14.20

£4.20 (-62%)

Monthly Consultations

40–60

110–180+

Lead-to-Consultation Rate

31%

54% (+23pp)

No-Show Rate

38%

20% after automation

Revenue Generated/Influenced

~£120K

£1.1M+ pipeline value

Total New Leads Generated

3,840+ leads in 12 months

 

Traffic + Visibility Expansion

Growth Metric

Result

Search Discovery Increase

+590% YoY

Google Maps Calls

1,800+ incoming clinic enquiries

Navigation Requests

3,200+ location directions opened

Meta Ad Reach

2.4M impressions delivered

Retargeting Frequency

9–14 touchpoints per cold lead

 

Treatment-Level Revenue Impact

Category

Result

Skin Treatments

+178% booking growth

Injectables

+260% demand increase

Body Sculpting

+143% consultation requests

Package Upsells

+310% lifetime value per client

 

What Changed for Nova

Before:

❌ no tracking

❌ no nurturing

❌ no automated booking flows

❌ dependency on walk-ins + referrals

After:

✔ CRM + WhatsApp automation closed leads 2× faster

✔ retargeting followed patients until they booked

✔ Google captured high-intent searches daily

✔ Meta warmed cold audiences into consultations

✔ revenue became predictable — not luck-based


 

Final Outcome

In under one year, Nova went from hoping for bookings → to controlling them.

3,840+ leads generated

£4.20 average CPL

110–180 consultations monthly

£1.1M+ revenue pipeline influenced

Sustainable growth → not seasonal spikes

This is the difference between marketing

and an acquisition system.

[Honest Reviews]
[Trusted Voices]

-

Dr. Enes Tuna. CEO & Co-Founder of Estesa Clinics
“Nestive helped us transform our brand identity into something truly memorable."

— Sarah Mitchell, Marketing Director at BrightWave Media

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