These Terms of Service (“Terms”) are between Digital Ad Astra Ltd, a company registered in England and Wales (“we”, “us”), and the business buying our services (“you”). We are a subscription-based digital marketing agency with offices in Tampa (USA), London (UK) and Sarajevo (Bosnia and Herzegovina).

“Services” means the marketing, advertising management, website, funnel, CRM, automation, content, design and consulting work described in your proposal, order or invoice (the “Proposal”). “Fees” means everything you pay us for the Services.

Our Services are sold to businesses only. By ordering, you confirm that you act for business purposes, you are at least 18, and you can bind your business to these Terms.

These Terms apply to every Proposal. If a Proposal and these Terms conflict on a specific point (for example price or minimum term), the Proposal wins on that point. Nothing here limits any legal right that cannot lawfully be excluded.

A contract is formed when you accept our Proposal in writing (including by email, e-signature or by paying the first invoice). Work starts once we have the first payment and everything we need from you. Dates are good-faith estimates, not guaranteed deadlines.

We provide the Services with reasonable skill and care and decide how the work is done. We may use contractors and AI-assisted tools. Work outside the Proposal is a change request, quoted separately and started only after your written approval.

You agree to give us accurate information, content, approvals and access in good time (use each platform’s own permission tools and never send passwords in plain text). Delays on your side may delay results and do not reduce the Fees.

• Billed monthly in advance on the same day each month as your first payment, unless your Proposal says otherwise. Setup and project Fees are billed as stated in the Proposal.
• Authorisation. You authorise us and our payment provider (for example Stripe) to charge your payment method each period until you cancel under these Terms. Subscriptions renew automatically.
• Taxes. Fees exclude VAT and similar taxes, which you pay where they apply.
• Price changes. We give at least 30 days’ email notice. If you disagree, you can cancel before the new price starts.
• Late payment. If a payment fails or is overdue, we may retry it and, after 7 days’ email notice, pause the Services (including ad management and websites or automations we host) until you pay. Statutory interest and reasonable collection costs apply under the Late Payment of Commercial Debts (Interest) Act 1998.

Ad spend is not part of our Fees. You pay advertising platforms (Meta, Google, TikTok and others) directly from your own ad account. We never hold your ad budget.

Extra costs such as domains, premium plugins, stock media, SMS or email credits and additional software seats are charged separately, at cost or as stated in the Proposal.

You own and control your ad accounts and are responsible for following each platform’s rules. We are not liable if a platform rejects ads, restricts an account or changes its rules, prices or algorithm.

All Fees for our Services are non-refundable once paid — setup, monthly subscription and retainer, website and funnel build, management and consulting fees. This applies if you cancel part-way through a month, pause, stop using the Services, change your mind, or are unhappy with results.

Why: your Fees pay for the team time and capacity we reserve for you, and for software, licences, hosting and tools we pay for in advance on your behalf. Once bought and allocated to your project, those costs cannot be recovered.

The one exception: our own mistake

If we make a material mistake or fail to deliver what the Proposal says, tell us in writing (see “If we get it wrong”). We will first fix it at no extra cost. Only if we cannot fix it within a reasonable time will we, at our choice, credit or refund the Fees paid for the specific affected Service and period only, less any software, licence or tool costs already paid on your behalf. This is your only remedy for such a failure.

Never refundable

• Ad spend and any money paid to third parties.
• Work already done or time already reserved, including the month or period already started.
• Results below your expectations, or delays caused by missing access or content.

Chargebacks. Please contact us before disputing a charge with your bank. Disputing a valid charge without using our complaints process is a breach of these Terms; we will give your payment provider proof of the signed Proposal and the work delivered, and may pause the Services.

Email info@digitaladastra.com within 14 days of the issue, saying what went wrong, when, what the effect was and what you would like us to do. We acknowledge within 3 working days, investigate in good faith, and then fix it, explain why we believe the work met the Proposal, or propose another reasonable solution.

• Cancel any time with 30 days’ written notice by email to info@digitaladastra.com. The Services and the Fees continue until the notice period ends. There is no pro-rata refund for unused time.
• Minimum term. If your Proposal states one (for example 12 months), you are committed to it, and the Fees for the rest of the term stay payable unless we agree otherwise in writing.
• Ending by us. We may end or pause the Services if you do not pay, seriously breach these Terms and do not fix it within 7 days of our notice, or if your business or ads break the law or platform rules. Fees paid or due remain non-refundable.
• Hosted work. Websites, funnels and automations that we build and run on platforms we license (for example GoHighLevel) stay live only while the subscription is paid. After the Services end and you have paid everything owed, we will on request provide an export of your content and assets (texts, images and domain) where technically possible.

Marketing depends on things outside our control: your offer, price, speed of follow-up, market, competition, budget and platform decisions. We do not guarantee any specific result, including leads, sales, return on ad spend, rankings or traffic. Forecasts and case studies are estimates and examples, not promises.

• Your material. You are responsible for the content, claims, offers, prices and images you give us, and for the legal compliance of your business and advertising (including any industry rules that apply). You promise you have the right to use it, and you give us a licence to use it to provide the Services.
• Your deliverables. Once the Fees are paid in full, you own the finished custom work we create for you (for example ad creatives, copy and designs).
• What we keep. We keep our templates, workflows, automations, prompts, methods and know-how. While your subscription is active, you may use them as part of the Services. Third-party items (stock media, fonts, plugins) stay under their own licences.
• Portfolio. Unless you opt out in writing, we may show your name, logo and a description of the work in our portfolio and case studies.

• The Services are provided “as is”. To the extent allowed by law, we give no warranty that they will suit your particular purpose or run without interruption. We rely on third-party platforms (such as Meta, Google, Stripe and GoHighLevel) that we do not control.
• We are not liable for indirect or consequential loss, or for loss of profit, revenue, business, data or goodwill.
• Our total liability is limited to the Fees you paid for the affected Service in the three months before the event that caused the claim.
• Nothing limits liability for death or personal injury caused by negligence, for fraud, or for anything that cannot lawfully be limited.
• You will cover us against third-party claims arising from your material, your advertising claims or your breach of these Terms or of platform rules.
• Neither side is in breach for delays caused by events beyond its reasonable control (for example outages, platform changes, severe weather). This does not excuse payment for Services already provided.

Each side keeps the other’s non-public business information confidential and uses it only for the Services. Our handling of personal data is explained in our Privacy Policy. Where we process your customers’ or leads’ personal data on your behalf, you are the controller and we are the processor, and we will sign a data processing agreement on request.

Content on this website belongs to us or our licensors. You may use it for your own personal or internal business use, but may not copy it, resell it, copy its data in bulk, or interfere with the security of the site.

• Changes. We may update these Terms. For ongoing subscriptions, an update applies after 30 days’ notice by email or on our website; if you do not agree to a material change, you may cancel before it starts.
• Whole agreement. These Terms and your Proposal replace all earlier discussions. We communicate by email and email notices are binding.
• Other points. If a part is held invalid, the rest stays in force. A delay in enforcing a right is not a waiver. We may transfer our rights to a successor; you may not without our written consent. Only you and we can enforce these Terms.

Please email us first and we will try to fix the problem quickly. If we cannot agree, both sides will try mediation in good faith before starting formal proceedings (except for urgent court relief). These Terms and any dispute arising from them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Digital Ad Astra Ltd
Email: info@digitaladastra.com
Offices: Tampa, FL (USA) · London (UK) · Sarajevo (Bosnia and Herzegovina)

You can also use our contact page.