FAQs

Questions? Straight answers.

Pricing, contracts, refunds, who owns what — the things people usually want to know before they say yes. If it’s not here, just ask.

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Getting started5

01What services do you offer?

Four services that work on their own or together: a website and booking system with automation (the Autopilot System), Meta advertising, Google advertising, and AI content creation. All run by one team, on one flat monthly plan.

02How long does it take to get started?

Most clients are live within a week of the first call. We start with a short call, build everything while you review, then launch it all together. No months-long onboarding.

03What do I need to provide?

Mostly your time on the first call, plus access to what already exists: your current website, ad accounts and social profiles, and any logos or photos you want us to use. We tell you exactly what we need before we start, and we handle the rest.

04Who will I actually work with?

The people doing the work on your account. You get a direct line to them, not a ticket queue or a chain of account managers.

05What kind of businesses do you work with?

Businesses that live on bookings, enquiries or online sales: clinics and salons, local service companies, property and hospitality, and online shops. If we don’t think we’re the right fit for you, we’ll say so on the first call rather than take your money.

Pricing & billing6

06How does pricing work?

One flat monthly fee, based on which services you need. After a short call we send a clear proposal with what’s included and what it costs. Fees are billed monthly in advance, and our services are sold to businesses, not consumers.

07Is my ad budget included in your fee?

No. Ad spend is separate and paid directly to Meta, Google or whichever platform we use, from your own ad account. We never hold your ad budget, so you always see exactly where the money goes.

08Are there any other costs?

Sometimes. Things like domains, premium plugins, stock media, SMS or email credits and extra software seats are charged separately, at cost or as stated in your proposal. We tell you about them up front, so there are no surprise invoices.

09Can I cancel anytime?

You can cancel with 30 days’ written notice. If your proposal includes a minimum term, that term still applies. You’ll know this before you sign, because it’s written in the proposal.

10Do you offer refunds?

No. Service fees are not refundable, because the work and the tools behind it are committed from day one. The one exception is our own mistake: we fix it first, and if it can’t be fixed we credit the affected service. Full details are in our Terms of Service.

11Can I upgrade my plan later?

Yes, anytime. Start with what you need now and add a website, ads or automation later as your business grows.

Ads & results5

12How soon will I see results?

It depends on your offer, your market and your budget. Ads usually start gathering real data within the first couple of weeks, and the first month is about learning what works. We show you the numbers openly as they come in.

13Do you guarantee results?

No, and be careful with anyone who does. Results depend on things outside our control: your offer, your pricing, how fast you follow up, competition and budget. What we do promise is careful work, honest reporting and constant improvement.

14Whose ad account is it?

Yours. You own and control your ad accounts, and we work inside them with the access you give us. If we ever part ways, your accounts, audiences and history stay with you.

15How much should I spend on ads?

There’s no magic number, and it depends on your business and your goals. On the first call we look at your margins and market, then recommend a starting budget that makes sense. You’re never pushed to spend more than the numbers support.

16Should I use Meta ads or Google ads?

Often both, for different jobs. Google catches people who are already searching for what you do. Meta puts your offer in front of people who haven’t started searching yet. We recommend what fits your business, and we can run them together as one Paid Ads package.

Websites & automation5

17Can you redesign my current website?

Yes. We can rebuild it from scratch or improve what you already have, depending on what’s actually holding it back. Either way it’s built to turn visitors into bookings or enquiries.

18Who owns my website and content?

Once your fees are paid in full, you own the finished custom work we create for you, such as ad creatives, copy and designs. We keep our templates, workflows, automations and methods. Third-party items like stock media and fonts stay under their own licences.

19What happens to my website if I stop working with you?

Websites and automations that we run on platforms we license stay live only while the subscription is paid. After the service ends and everything owed is paid, we provide an export of your content and assets (texts, images and domain) on request, where technically possible.

20What tools and platforms do you use?

We build on professional platforms we license (for example GoHighLevel), plus Meta and Google’s own ad tools. You get one connected system instead of five separate logins.

21Do you use AI, and will my messages sound robotic?

We use AI to produce content and follow-up faster, then shape it to sound like your business. A person checks everything before it goes live, so it reads like you, not like a template.

Working together4

22How do we communicate?

Directly with the person running your account, by email or message, whichever you prefer. We reply during working hours, Monday to Friday, and we’re happy to jump on a call whenever something needs talking through.

23Will I see what’s working?

Yes. We set up tracking so calls, forms and bookings can be traced back to the campaign that brought them, and we walk you through the numbers in plain language.

24Where are you based, and who do you work with?

Digital Ad Astra Ltd is registered in England and Wales. We work with clients across the US, the UK and Europe, and we’re used to working across time zones.

25How do you handle my data and privacy?

Carefully. We only collect what we need to do the work, and we never sell it. The details are in our Privacy Policy.

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